Cancellation policy

Cancellation Policy

Thank you for choosing Farmhouse Lather. We understand that circumstances may arise that require you to cancel your order. Please review our cancellation policy below.

Cancellation Window: You have a cancellation window of 4 hours from the time of placing your order. During this period, you may cancel your order without incurring any charges.

Cancellation Process: To cancel your order within the 4-hour window, please contact us (Email: info@farmhouselather.com or text us: 423-463-0332) with your order number and the request for cancellation.

After 4 Hours: After the initial 4-hour window has passed, we may have already begun the shipping process for your order. Unfortunately, orders cannot be canceled after this time.

Contacting Customer Service: If you have concerns or need assistance, please reach out to our customer service team within the 4-hour cancellation window. We will do our best to accommodate your request.

Exceptions: In rare cases, if there are exceptional circumstances and your order has not entered the shipping process, we may consider cancellations after the 4-hour window. Please contact us immediately to discuss your situation.

Refund Process: If your order is canceled within the 4-hour window, we will process a full refund to the original payment method.

Contact Information: If you have any questions or need to cancel your order, please contact us at Email: Info@farmhouselather.com or text us at 423-463-0332

We appreciate your understanding of our cancellation policy, designed to balance our commitment to quick order processing with your need for flexibility.

Thank you for choosing Farmhouse Lather! We value your business.