Refund policy

Thank you for shopping with Farmhouse Lather. We strive to provide you with high-quality soap and bath products. Due to the nature of hygiene and the personal care industry, we do not accept returns on our soap and bath products. However, we are committed to ensuring your satisfaction, and if you receive a faulty product, please follow the guidelines below:

Faulty Product Notification: If you receive a product that is faulty or damaged, please notify us within 7 days of receiving your shipment. Contact our customer service team at email: info@farmhouselather.com or text us at 423-463-0332 with your order number, pictures and details about the issue. We will work with you to address the problem promptly.

Returning Faulty Products: In the event that we request the return of a faulty product, please ensure the following:

Contact Us First: Reach out to our customer service team before returning any items.
Use Original Packaging: Return the faulty product in the same box we shipped to you.
Provide Details: Include a note with your returned product, specifying the nature of the issue.
Shipping Label: We will provide you with a pre-paid shipping label for the return.

Unused and Original Packaging: For all returns related to faulty products, the items must be unused and returned in their original packaging. This ensures that we can thoroughly investigate and address the issue.

Refunds or Replacements: Upon receiving the returned faulty product, we will inspect it. If the return meets the specified conditions, we will process a refund or send a replacement product, whichever you prefer.

Contact Information: If you have any questions or concerns regarding your order or a potential return, please don't hesitate to contact us at email: info@farmhouselather.com or text us at 423-463-0332.

We appreciate your understanding of our return policy, designed to maintain hygiene standards while addressing any product issues promptly.

Thank you for choosing Farmhouse Lather! We value your business.